To make the Support Services Department the leading national model in managing and coordinating shared services, thereby enhancing operational efficiency and improving the institutional experience.
Leading the support services system efficiently and professionally, and enabling operational departments to perform their tasks at the highest levels of quality, through governance, integration, and continuous improvement.
- Operational Governance
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Efficiency and Reliability
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Interdepartmental Integration
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Enhancing User Experience
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Responsiveness and Timely Delivery
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Digital Transformation of Services
Key Strategic Roles of the Department
Leading Operational Integration
The administration forms the main link between the various departments in the agency to ensure the consistency of operations, eliminate conflicts, and develop joint work mechanisms.
Improving the quality of services
The administration reviews, develops, and improves the efficiency of the services provided, to ensure operational excellence according to the highest standards.
Overseeing operational initiatives
Monitoring initiatives, measuring their impact, and coordinating work teams to ensure the achievement of the agency and university's Goals.
Supporting decision-making
Through operational reports, indicators, analyses, and studies that support decision-making.
Enabling digital transformation
Proposing and implementing innovative solutions that enhance smart operations and contribute to improving the quality and efficiency of services.
Managing Operational Communications within the Agency
Ensuring the flow of accurate information between departments and establishing clear mechanisms for professional communication.
Monitoring Implementation and Enhancing Efficiency
Monitoring operations, identifying areas for improvement, and leading development plans in accordance with best operational practices.
