Office Overview
The Office of Services and Total Quality serves as the entity responsible for governing the quality of digital services and monitoring their performance within the university. It works to establish an institutional approach based on measurement, analysis, and continuous improvement, ensuring the delivery of highly efficient digital services that are centered on beneficiaries’ needs and aligned with national digital transformation standards.
The office also plays an important role in supporting decision-making by providing accurate analytical reports, approved performance indicators, and identifying improvement opportunities, which contribute to enhancing digital maturity and achieving the university’s strategic objectives.
Office Responsibilities
The office is responsible for several functions, including:
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Developing and managing the framework for measuring the quality of digital services and their performance indicators.
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Monitoring the operational performance of services, analyzing deviations, and addressing performance gaps.
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Measuring beneficiary experience and analyzing survey results, complaints, and feedback.
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Preparing periodic and annual reports related to the quality of digital transformation.
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Ensuring compliance with relevant standards and regulatory frameworks related to digital service quality.
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Supporting improvement initiatives and enhancing process efficiency in coordination with relevant stakeholders.
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Promoting a culture of quality and excellence and reinforcing continuous improvement practices across the digital transformation ecosystem.