Service Level Agreement

The Saudi Electronic University is keen to achieve customer satisfaction by always providing external portal services and e-services. We offer here a list of such services that have achieved compliance with these standards as well as the maximum time to provide the service, knowing that this time does not include the completion of deficiencies in case the User did not provide all the required information. All users must abide by the terms and rationale for each service as described in the e-services guide in the University. All the e-services will be added in turn to this list.

Assistance and Support

The website includes a section to assist and support the beneficiaries, this section provides all the services needed by the visitor of the Saudi Electronic University. Therefore, readable content, various media shapes, detailed information, and links have been provided such as: Frequently Asked Questions, Contact Us... and others.

Privacy and Confidentiality of Information

Confidentiality and privacy of the information of users and visitors are the top priorities of the Saudi Electronic University, the website exerts all possible efforts to present high-quality services to all beneficiaries through the privacy document and confidentiality of information.

Communication and Participation Mechanism

Website is committed to interacting and responding to all received requests and inquiries through (Contact us) page.

Service Catalogs

Service	Duration	Service availability time (hours/day)
Postgraduate admission portal	1 - 45 days	When it is open according to the university calendar
Bachelor's admission portal	1 - 45 days	When it is open according to the university calendar
Open data	5 working day	24/7