Digital Transformation Strategy

Based on the "Human Resource Development Program" and its strategic pillars and initiatives, the program focused on the need to intensify innovative learning methods and the use of flexible learning options, and technology-based learning solutions. And provide access to e-learning and blended learning tools, and technology and innovation is one of the main enablers to achieve the objectives of the Human Capacity Development Program, so the Saudi Electronic University seeks to align with the program's strategic initiatives related to digital transformation in higher education.

The National Strategy for Digital Transformation has placed digital education as a priority sector, where digital education is closely linked to the goals of developing sustainability and the goals of Vision 2030 and programs to achieve the vision.

Digital Transformation Vision

A Model for Smart Universities to Lead Building the Future of Education

Digital Transformation Mission

Transforming the Education Experience by Employing Innovation and Emerging Technologies

Strategic Objectives of Digital Transformation

Expansion of education

Raising beneficiary satisfaction

Accelerate education

Increase efficiency and effectiveness

Strategic Goals of Digital Transformation

Providing a distinct teaching and learning experience commensurate with the aspirations and expectations of the beneficiaries

Improving the quality of learning outcomes by enhancing interaction and experience

Expanding the employment of technology in community service and practical research

Support and enable decision-making processes and streamline and modernize administrative processes

Strategic Principles of Digital Transformation

Access to all services at any time, from anywhere and through several channels

Integration between all services exceptforelectronic and data

Reliability in services provided and data

Single sign-on access and interaction with services through the platforms

Excellence in the quality of services provided data, analysis tools and service performance

Strategic Directions for Digital Transformation

Tailoring education to individual needs

Education as a service to provide e-services, learning departments and data collection through a unified platform

Virtual applied education to raise the readiness of the university's outputs for the labor market

Interactive learning to motivate and encourage students to learn

Mobile education to provide education to all segments of society

Objectives and Performance Indicators

Main Objective	Sub-objectives	Performance Indicators
Goal 1 Providing a distinct teaching and learning experience commensurate with the aspirations and expectations of the beneficiaries	Providing access to education at all times and from everywhere (on-demand learning)	Percentage of beneficiaries' satisfaction with e-services Percentage of students benefiting from counseling services
	Providing education from multiple channels, mobile, web and traditional presence (omni-channel)
	Enable mobile learning
	Supporting students by providing career and academic guidance tailored to needs
	Enhance communication with students and alumni
	Simplifying and speeding up academic procedures
Goal 2 Improving the quality of education outcomes and using modern learning styles and methods	Adapting education to the needs of the individual student by providing personalized learning.	Number of recent use cases applied Percentage of courses offered using specialized education Percentage of courses used Virtual and Augmented Reality Student Engagement Rate
	Promote cooperative and interactive education and increase student involvement in the educational process through engaging collaborative learning tools
	Enhancing self-learning skills Flipped classrooms
	Provide student-centered education by building an integrated student profile to monitor and predict their performance (learner-centric)
	Promoting applied education through virtual and augmented reality (immersive learning) technologies
	Raising the quality of evaluation through the application of automated and integrated assessment throughout the customer journey (automated & integrated assessment)
Goal 3 Expanding the employment of technology in community service and practical research	Enhance cooperation with partners and stakeholders to develop future education by experimenting with the latest educational patterns and technologies	Number of experimental technical services Number of beneficiaries of the technical university services from outside the university Percentage of beneficiaries of scientific research support technologies
	Providing training and e-learning services to partners from the public and private sectors
	Simplification of procedures related to scientific research
	Supporting virtual research groups and sharing knowledge between groups from inside and outside the university
	Providing virtual laboratories and advanced technologies to support scientific research compatible with the university's research identity
Goal 4 Supporting and enabling decision-making processes and raising the efficiency of administrative processes	Support decision-making through reliable, comprehensive and integrated data	Percentage of automated administrative processes Number of performance indicators in the dashboard
	Simplify, speed up and increase the accuracy of administrative procedures
	Promote consistency of all services in university branches (consistency)
	Raising the guarantee of administrative operation
	Supporting employees through continuous professional development, support and guidance

The main expected impacts of implementing the digital transformation strategy

First: Improving and maximizing education outcomes:

25% increase in graduate rates
10% improve output quality

Second: Raising the efficiency of spending and productivity:

24% increase in productivity
25% increase in spending efficiency

Third: Accelerating Learning:

40 – 60% acceleration in education

Fourth: Expanding the provision of education:

60% increase in the university's absorptive capacity

Fifth: Raising the satisfaction of the beneficiaries:

99% reliability and availability of digital services
Less than 3.65 working days per year Disruptions in digital services

Sixth: Supporting decision-making processes:

By developing a data management platform and properly governing data, the university will be able to obtain reliable reports and indicators to support decision-making and derive visualizations based on sound data.

The digital transformation strategy of the Saudi Electronic University in numbers

4 Strategic objectives

22 Strategic Sub-Objectives

11 Strategic Performance Indicators

45 use cases for specific emerging technologies in education

7 use cases for emerging technologies in education to be implemented during the duration of the strategy

7 main areas of projects

26 projects within the strategy

5 projects to develop digital infrastructure

The key areas associated with the digital transformation roadmap

The key areas associated with the digital transformation roadmap have been identified, which revolve around 7 key areas

Digital Innovation and Beneficiary Experience: Projects related to emerging and modern technologies, their use cases, and improving the beneficiary experience for university employees

Applications and electronic services: projects related to the development and improvement of various applications in addition to the development of electronic services at the university

Network and Information Security: Projects related to network management and monitoring as well as management of information security components, strategy and practices

Data and integration: projects related to data management and analysis platform development as well as integration platform management

Hosting and operating: Hosting-related projects whether in the university data center or cloud data center and the operation and monitoring of these components

Digital Transformation Office: Projects related to the Digital Transformation Office and providing the necessary tools that help operate the office and manage the various components related to it

Skills Development and Digital Awareness: Projects related to the development of digital awareness and digital skills of university employees in order to improve the experience of beneficiaries and benefit from digital technologies

The future vision

The future mode of the data management platform is designed, which enables to :

Data ingestion and processing
Data Governance
Provide reports and indicator boards
Provide analytics to support decision-making processes

The future vision of the university's infrastructure and the design of the university's infrastructure landscape have been developed to align with the strategic directions of digital transformation

The strategy focuses on the beneficiaries (internal and external) of the university, understanding the main personalities associated with them, their current experiences and future aspirations, where more than 15 personalities were identified, between learners (degree student, professional learner), university employees (faculty member, employee), and external destinations (external researcher, partner , member of the community). ), where the strategy resulted in the development of future beneficiary journeys and the identification of use cases of new and emerging technologies across the trips.