An official government website of the Kingdom of Saudi Arabia:
Da'am System
Da'am System receives requests electronically. It gives the user the capability to write down the necessary data that describing of trouble and type of help that user need. Then systems sends it to particular team to solve it while the user able to follow up ticket status. Da'am System recommended by global research institution for its flexibility and ease to use. For example, Gartner put Da'am on Magic Quadrant this area.